A Cleaner Image
 

Frequently Asked Questions

Why should I hire A Cleaner Image, Inc. to clean my property when I can get an individual for less?
Though it is often much cheaper to hire an individual under-the-table to clean your home, it is important to know that there are major differences between an individual and a professional cleaning company.

A Cleaner Image, Inc.
We are insured against injury for your protection
We pay employment tax and fill out employment forms as required by law
We screen employees before hiring them
We guarantee employees are working in this country legally
We provide a substitute if a worker is suddenly not available to clean your home
Individual
Individuals are not insured
Individuals do not
Individuals are not screened

An individual may not
An individual may not


How do you determine the price for cleaning my home?
Price is calculated during you free estimate and the cost is based on the size and condition of your home. As an example, a Deep Cleaning may cost from $260 - $360 for most homes (1600-3500 sq. ft.). For General Cleanings, prices range from $125 to $185 for small to medium size homes, $185 - $240 for larger homes and $95- $155 for apartments, depending on the frequency of cleaning. The cost of Move In/Move Out cleanings will be determined upon initial estimate.

How long does a cleaning take?
This will be determined during your free estimate. As an example, general cleaning of a home that is under 2,500 sq feet takes between 1 ½ to 3 ½ hours for a team of two, depending on the condition of the home. Some of our customers request more time if there are any special cleaning needs. Initial cleanings usually take longer than maintenance cleanings.

How do I pay for your service?
We accept checks, cash, and credit cards. Let us know your payment preference upon scheduling a cleaning. Payment should be made at the time of the cleaning.

Is your company insured?
Yes. We are licensed, bonded and insured.

Do you provide your own cleaning supplies?
Yes! ACI comes fully prepared to clean your home with our own quality cleaning supplies and equipment.

I am sensitive to smells. Do your cleaning supplies leave a smell?
Yes, but they don’t have to. Most of our customers like the clean and fresh smell of our cleaning supplies. As a matter of fact, some like it so much they specifically request it. However, if you would prefer for us to use your products instead (due to allergies, asthma, or smell sensitivity) please let us know and we will be happy to oblige.

Do I need to prepare my home in any way before the cleaning crew arrives?
In order for us to provide you with the best service in the most timely and cost effective manner, it would help us if you straighten up any papers, toys, dishes, or clothes before we arrive. This will also help us avoid any misplacement of your personal belonging.

How many people will you send to clean my home?
We work in teams of two or three.

What time will the cleaning crew arrive at my home?
Our work hours at 8am to 5pm Monday thru Friday. You can request your time preference and we will do our best to accommodate. Please allow a window time of ½ - 1 ½ hour for the crew to arrive.

Do I need to be home during the cleaning?
It is up to you. If you have any questions or concerns about our cleaning crew being home while you are not we will be happy to provide references.

How do the cleaners get access to my house if I’m not there?
We want all of our customers to feel safe and secure leaving their homes in our care. There are two options for leaving a house key- 1. You can hide a key in a safe location. If you choose this option please DO NOT hide the key in a mailbox or under a doormat since these are obvious places for robbers to search after our crew leaves. 2. You can provide us with a copy of your house key. This is the safest mode of access to your home. We keep all of our customers keys tagged with a code and safely locked in our office.

Will I always have the same cleaning crew?
Most customers want to have the same people consistently cleaning their home. You will have the same team of two or three cleaners every time unless otherwise informed (due to illness, emergency, or vacation).

I have pets. Do I need to secure them while you are cleaning my home?
Many of our customers have pets and our employees are pet friendly. Let us know if you have any special instructions regarding your pets (i.e. if you want them kept in a specific room) before we arrive.

What if one of your employees is injured while cleaning my home?
All of our employees are covered under Workers Compensation Insurance to protect you.

What if something is broken in my house?
Our employees are trained to be very respectful and careful with your household items. However, if something is to break we will contact you immediately and will be happy to resolve the matter to your satisfaction.

 


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A Cleaner Image Inc.
Phone: 305-233-0996
Business Hours
: Mondays - Fridays 8AM - 5PM, Saturdays Upon Request
E-mail: clara@acleanerimageonline.com


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